Frequently Asked Questions (FAQs)

How long will it take for my order to ship and be delivered?

Orders are processed within 2–3 business days after confirmation. Delivery typically takes 5–8 business days (excluding holidays). Any exceptions will be clearly noted on the product page.

What is your return policy?

We accept returns within 30 days of delivery. Items must be:
• Unused and in original condition
• In original packaging with all manuals and accessories included

Non-returnable items:
• Special/custom orders
• Final sale or clearance products
• Items marked as non-returnable on product page

(See our full [Return Policy] for details.)

Do you offer free returns?

Return shipping costs are the customer’s responsibility.
A Return Authorization (RA) is required before sending any item back. Returns without an RA will not be accepted.

What payment methods are accepted?

We accept:
• Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
• Digital Wallets (Apple Pay, Google Pay)
• PayPal Express

What is your cancellation policy?

Orders may be cancelled within 24 hours of purchase at no additional cost.
Once the order has shipped, cancellations are not possible.

For cancellations, please contact our customer support team:
Email: support@mobilitydaddy.com
Phone: 469-294-3685
Hours: Mon–Sat, 9am–11pm CST

(See our full [Cancellation Policy] for details.)

What should I do if my product arrives damaged?

Please inspect your order upon delivery. If damage is visible:
• Note it on the delivery receipt before signing, OR
• Mark “suspect damage” if you cannot check immediately

For assistance, email support@mobilitydaddy.com with photos of the damage, and we’ll help resolve the issue.

How do I place an order?

You can place an order online:

1. Select your product and click “Add To Cart.”
2. Proceed to checkout.
3. Enter your shipping and billing details to complete purchase.

Or call us for assistance:
Phone: +1-469-294-3685

How will I know when my order has shipped?

You will receive an order confirmation email after purchase. Once shipped, another email will be sent with tracking details.

Do you send an order confirmation via email?

Yes. An order confirmation will be sent to the email address provided at checkout. Please double-check your email address to ensure you receive all updates.

Can I change my order?

You may request order changes (such as product details or shipping information) within 24 hours of purchase by contacting our customer support team:
Email: support@mobilitydaddy.com
Phone: 469-294-3685
Hours: Mon–Sat, 9am–11pm CST

Once the order has been shipped, changes are no longer possible.